“Barriers to entry in digital products are very low. There are now so many websites that functionality and technology are baseline features and users differentiate on the basis of how something works – the experience they have with it. When competing services are a click away, managing that experience and giving people something they really want to use goes a long way to getting people interested in your output.”
Luke Wroblewski, via – Master user experience design – .net magazine
Well actually, I’m just checking to see if this comment thing is working …. sincerely, Ben